Slow off the marks

A college graduate seeking to pursue studies at a university sought our help when he was unable to provide official transcripts from the college, whose offices were closed in spring 2020 due to COVID-19. He complained that the college did not respond to his inquiries until June, and did not provide his unofficial transcript until October, which was too late for the university’s fall semester. College officials acknowledged that changes to its processes due to the pandemic had resulted in issues that they had since addressed. They offered to apologize to the graduate and explain the situation to his new university, where he successfully enrolled for the next semester.

Read about how we helped other people in our Selected cases.